Privacy Policy

Privacy Policy for UtsavArts

Effective Date: 03/06/2025

At UtsavArts, we value your privacy and are committed to protecting your personal information. This privacy policy explains what data we collect, why we collect it, how we use it, how we keep it safe, and your rights as a customer.

1. Information We Collect

We collect two main types of information: Personal and Non-Personal.

a. Personal Information

This includes any information that can identify you personally. We collect this when you:

• Place an order (e.g., during checkout)
  
  
• Register an account
  
  
• Contact customer support
  
  
• Subscribe to our emails or newsletter
  
  

Examples:

• Name: To address you and ship your order correctly.
  
  
• Email address: For order confirmations, receipts, and customer support.
  
  
• Phone number: To contact you in case of delivery issues or urgent order updates.
  
  
• Shipping/Billing address: So we can deliver your Rakhi products to the right place.
  
  
• Payment details: We process payments through secure third-party gateways (like Razorpay, Paytm, etc.). We don’t store your full card details directly on our servers for safety.
  
  

b. Non-Personal Information

This is general data we collect to improve our website performance and user experience. It doesn’t identify you directly.

Examples:

• IP address (helps us understand your location broadly)
  
  
• Device/browser type (helps us make the website work better on different devices)
  
  
• Pages you visit and how long you stay (helps us improve user experience)
  
  

 

2. How We Use Your Information

We only use your data for purposes that benefit your shopping experience. This includes:

• Fulfilling Orders: To pack, ship, and deliver the right products to your address.
  
  
• Customer Support: To respond to your queries, complaints, or order issues.
  
  
• Improving Our Website: Understanding which pages you like most, or where users drop off.
  
  
• Marketing (With Consent): If you choose to subscribe to our newsletter or allow notifications, we may send you special offers, Rakhi collection previews, discounts, etc.
  
  
• Security: To detect and prevent fraud or misuse of our platform.
  
  

We do not use your data for any illegal or unrelated activities.

 

3. Sharing Your Information

Your privacy is our responsibility. We do not sell or rent your information to any third party. However, we may share your data under these conditions:

• Trusted Partners: Like courier services (e.g., Delhivery, Blue Dart), payment gateways, and our delivery logistics partners—only the data they need to complete the task (e.g., your name, phone number, and address for delivery).
  
  
• Legal Reasons: If a government agency or law enforcement requests data for legal investigations, we may have to provide access under the law.
  
  
• Marketing Services (Only with Consent): If you agree, we may share limited data with marketing platforms (like Facebook or Google) to show you our ads. You can always opt out.
  
  

 

4. Cookies and Tracking

Cookies are small data files that your browser stores when you visit our site. They help us personalize your experience.

Why we use cookies:

• To keep you logged in to your account
  
  
• To remember your cart items
  
  
• To analyze how you use our site (e.g., which products you view most)
  
  
• To show you relevant ads when you leave our site (remarketing)
  
  

You can always disable cookies in your browser settings, but doing so may limit some features like cart functionality or faster checkouts.

 

5. Data Security

We take data protection seriously. Here’s how we secure your data:

• Secure Servers: Our servers are protected with firewalls, SSL encryption (the padlock you see in the address bar), and regular software updates.
  
  
• Payment Safety: We never store full credit/debit card numbers. Payments are processed through verified, secure gateways (like Razorpay, Paytm, etc.).
  
  
• Limited Access: Only authorized team members have access to customer information.
  
  

However, while we follow strict security practices, no method of data transfer over the internet is 100% secure. So, we cannot guarantee absolute protection from hacking or breaches.

 

6. Your Rights

As a customer, you are in control of your data. You have the right to:

• Access Your Data: Ask us what personal data we hold about you.
  
  
• Correct or Update: Inform us if your details (like phone number or address) change.
  
  
• Delete Your Data: You can request us to delete your account or personal information.
  
  
• Opt-out of Marketing: You can unsubscribe from promotional emails anytime using the unsubscribe link at the bottom of our emails.
  
  

To request any of the above, you can email us at [contact@utsavarts.com].

 

7. Children’s Privacy

We do not knowingly collect data from children under 13. Our products and services are meant for users above this age. If we find that a child has submitted personal data without parental consent, we will delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time based on changes in the law or our business operations. Any updates will be posted on this page with a revised “Effective Date.”

We encourage you to review this page occasionally to stay informed.

9. Contact Us

If you have any questions about our privacy practices, or if you want to access or modify your data, please reach out to us:

• Email: contact@utsavarts.com
  
  
• Phone: +919425312431
  
  
• Address: 4TH FLOOR, Utsav Bazaar उत्सव बाज़ार, 12/13, Ada Bazar, Indore, Madhya Pradesh 452001